All StoweLabs products are digital downloads. There’s no physical shipping involved — your purchase is delivered the moment checkout is complete.
Delivery
- Your files are available instantly on the order-confirmation page right after checkout, and we also email a secure download link to the address you provide. Payments are processed securely by Stripe — we never see or store your card details.
- Files are typically PDFs, ZIP archives, XLSX spreadsheets, Canva templates, or similar. Each product listing tells you the exact format before you buy.
- Download links stay valid for 14 days. If a link expires or doesn’t arrive within a few minutes, check your spam folder, then contact us with your order email and we’ll resend it.
Refunds
Because every product is a digital file that can be downloaded and kept, we generally do not offer refunds after purchase. Buying a digital product is closer to buying a download than a physical item — once you have the files, we can’t take them back.
That said, we honor refunds in three cases:
- The file you received is materially broken or missing (e.g., the ZIP won’t extract, a critical asset is corrupted).
- The product description was misleading about a key feature.
- You bought twice by accident within 24 hours.
For any of those, email us within 14 days of purchase with your order email and what went wrong. We’ll process the refund directly to your original payment method through Stripe.
Affiliate products
Some products listed on stowelabs.dev are affiliate items — they’re sold by third-party stores, and we earn a small commission if you buy through our link. Refunds and support for affiliate products are handled by the original seller, not by us. Their refund policy applies, not ours.